Faq



Q1. When is the Dark Mode coming?

We are very excited to inform you that our team is already working on the Dark Mode. It will be made live soon.

Q2. Why am I not getting notification for DMs?

We have already acknowledged this as a problem. We are working on resolving this and making it available soon.

Q3. My feed is not updating. What should I do?

Feed might not be updating because of the following reasons:

(a) Feed will take a little time to load if you've logged in after many days, as in, a minimum of one week. Please refresh once and it will be good to go.
(b) Feed is also dependent on the activity of the profiles one follows. In case you are following less profiles we request you to follow more interesting profiles.

If the issue persists for more than a day, this is not the expected behavior. Kindly drop us an email at [email protected] along with your handle, we will fix it.

Q4. How can I download images from Koo?

We are glad to inform you that soon you will be able to download Images from Koo. Our team has been working on it and will make it live soon.

Q5. My scrolling is not smooth. Can you help?

Dear user, we are aware of it. For an absolutely smooth experience there needs to be various improvements to be made which are time consuming. We are an early-stage startup, growing rapidly. All the features you have come to love on other platforms along with some unique features will soon be available on Koo.

Q6. My app is slow?

Please check your internet speed, clear your cache files or restart the phone. If the problem still persists, this is not the expected behavior, kindly drop us an email at [email protected] along with your handle, we will fix it.

Q7. My Followers are decreasing, what should I do?

We do not have any direct role in a users activity. A users’ following is the reflection of a community's interests. Kindly drop us a mail at [email protected] along with your handle, for us to check if there is any technical problem from our end. As a suggestion, we request you to post minimum two quality koos everyday for a very engaging experience at Koo.

Q8. I have applied for verification but there has been no response?

For any verification related queries kindly drop us an email at [email protected] along with your handle. FYI, we have certain guidelines that we have to adhere to in the context of providing verification badges.

Q9. I want feature like Twitter and Facebook

Koo is an year old startup and comparing it with Twitter and Facebook might not be fair. Nonetheless, many exciting features along with multilingual koo creation are coming soon, Stay Tuned!

Q10. Why are my Koos not shown in trending hashtags?

Trending Koos are the ones that the community loves and engages with. Koos in trending hashtags are shown on reaction basis and not on ‘how recent a Koo’ is. Although, soon we will release a filter in feed where you can change your mode from ‘most engaging’ post to ‘Latest’ post. For a better user experience we recommend you to post a minimum of 2 quality koos daily.

Q11. I see a lot of abusive/hateful language. What can I do?

Abusive and hateful language is something we do not encourage on Koo. We request you to report such language or koos where you observe profanity so that we can take the necessary steps.

Q12. Someone is impersonating me, what can I do?

If someone is impersonating you then report such a profile. To report, go to one of his/her koo and click on the downward facing arrow on the right side of the koo and then select ‘Report User’. In that option, you will find numerous options, out of them select Option - 1, ‘It’s a fake account (They’re pretending to be me or someone else).’

Q13. My problem is not listed here?





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