Statement of Compliance
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Bombinate Technologies Pvt. Ltd. (BTPL) is a
company registered under the Companies Act, 2013 (CIN U72900KA2015PTC084475) and has its
registered office at No.42, 12th Main, Jayanagar 4th Block, Bengaluru, Karnataka,
BTPL operates Koo App (for iOS & Android), a regional language
microblogging platform and the website Koo App
Significant Social Media Intermediary
BTPL is a Significant Social Media Intermediary and has implemented policies and
procedures to comply with the requirements of the Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter the “Rules”).
Policy, Terms & Conditions of Use and Community Guidelines
(collectively “Koo Policies”) are available on its website as well as within the
Koo App. BTPL will inform users of any changes in the Koo Policies at least once
in a calendar year.
In addition to other requirements prescribed by the Rules, Koo Policies
specifically prohibit users from publishing content that is (i) invasive of
another’s bodily privacy or harmful or harassing on the basis of gender
especially children; or (ii) is patently false or misleading but appearing as a
fact; or (iii) impersonates or deceives or is false with the intention of
causing injury or wrongful loss or harassment wrongful gain or fraud; or (iv)
threatens the unity, integrity, defence, security or sovereignty of India, or
(v) violates any law. Koo will endeavour to deploy technology-based measures,
including automated tools or other mechanisms to proactively identify content
which falls within the above categories and others.
Orders by a court of competent jurisdiction or Appropriate Government or its
agency or takedown or any other purposes should be addressed for compliance to
the Resident Grievance Officer with a copy to Nodal Contact Officer and Chief
Compliance Officer (contact details below).
On receipt of a written request for information from a lawfully authorized
government agency clearly stating the purpose for which it is required, BTPL
shall provide such information or assistance in its control or possession to the
government authority within 72 hours.
In compliance with the Rules, registration information from a user and/or
information which has been removed or to which access has been disabled, shall
be retained by BTPL for a period of 180 days from the date of cancellation or
withdrawal or removal or disablement.
Additional Due Diligence
The physical contact address of BTPL for the purposes of receiving communication
addressed to it under the Rules is No.42, 12th Main, Jayanagar 4th Block,
Bengaluru, Karnataka, 560011, India.
BTPL has implemented the following mechanism for dealing with grievances:
(i) Grievances relating to violation of the Rules must be addressed to the
Resident Grievance Officer at [email protected] with a copy to
the Chief Compliance Officer at [email protected].
The complaint must contain such information as is necessary in order for BTPL to
investigate and take action.
(ii) Reported grievances will be acknowledged within 24 hours of receipt along
with a unique identification number. Grievances will be disposed of within 15
days from date of receipt. Wherever practical, information on action taken or
not taken by BTPL may be provided to the reporter of the grievance.
(iii) Grievances by an individual relating to exposure of their private areas,
full or partial nudity or depicting such individual in any sexual act or
conduct; or impersonation in an electronic form, including artificially morphed
images will be acted upon within 24 hours.
(iv) A monthly compliance report containing information as specified by the
Rules will be published on the website under the link Compliance.
Users may opt for voluntary verification of accounts using an active Indian
phone number. All such requests may be sent to [email protected] or raised within
the Koo App. A visual identifier will be shown against the profiles of users who
have voluntarily verified themselves.
Publishers (as defined under the Rules) of news and current affairs content
should take note of the information statement in compliance with the Rules can
be found under the link Compliance. On confirmation by
such publishers of compliance with the Rules, Koo will display a visible
verification mark against their profiles
BTPL also displays a visible verification mark on content that is advertising or
sponsored or is exclusively controlled.
BTPL has appointed Indian residents to ensure compliance with the Rules:
Chief Compliance Officer for ensuring
compliance with the Information Technology Act, 2000 and Rules
Email: [email protected]
Nodal Contact Officer for 24x7
coordination with law enforcement agencies and officers to ensure compliance to
their orders or requisitions made in accordance with the provisions of law or
rules made thereunder
Email: [email protected]
Resident Grievance Officer to (i)
acknowledge a complaint in relation to the Rules within 24 hours and dispose off
such complaint within a fifteen days from the date of its receipt; and (ii)
receive and acknowledge any order, notice or direction issued by the Appropriate
Government, any competent authority or a court of competent jurisdiction.
Name: Mr. Rahul Satyakam
Email: [email protected]
Compliance Statement for Publishers of News and Current Affairs Content
This Compliance Statement is with reference to Rule 5 of the Information Technology
(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (hereinafter "Rules")
and applies to Publishers of News and Current Affairs Content (as defined under the Rules).
Please note that according to the Rules, if you are a Publisher of News and Current Affairs
Content, then in addition to the common terms of service for all users, you are required to
furnish the details of user accounts on the services of intermediaries to the relevant
ministry prescribed under Rule 18. If you have already done so please inform Koo by sending
a mail to [email protected] and we will provide a demonstrable and visible mark of
verification as being Publishers against your profile. Thank you.